360 Security Limited Warranty Statment

Thank you for choosing 360 Security! We stand behind the quality of our products and are committed to providing you with an exceptional experience.

Warranty Coverage:

360 Security warrants that all of our products are free from defects in material and workmanship under normal use for a period of 1 year from the date of purchase or installation.

This warranty applies to the original purchaser of the product and is non-transferable.

What Is Covered:

Defects in materials or workmanship.
Any malfunctions or failures that occur under normal use, as specified in the product's user manual.

What Is Not Covered:

Damage caused by misuse, neglect, or improper installation.
Normal wear and tear or cosmetic damage (scratches, dents, etc.).
Damage caused by accidents, unauthorized alterations, or repairs by third parties.
Consumable parts (e.g., batteries) unless the failure has occurred due to a defect in materials or workmanship.

Warranty Claims:

If your product is defective within the warranty period, please follow these steps to submit a claim:

Contact our Customer Service team at info@360securityuk.com with your full name and postocde, a description of the issue, and relevant photos (if applicable).
We will assess your claim and, will be in touch with you regarding your claim.
Once we receive the product and confirm the defect, we will, at our discretion, either repair or replace the item or offer a refund.

Important Notes:

Shipping costs for returned items are not covered by 360 Security.
Products replaced or repaired under this warranty are warranted for the remainder of the original warranty period.
This warranty gives you specific legal rights, and you may have other rights depending on your location.

We strive to ensure that you are fully satisfied with your purchase. If you have any questions or concerns, please don’t hesitate to reach out to us.

360 Security Refund Policy

At 360 Security, customer satisfaction is a top priority. We are committed to providing high-quality products and exceptional service. To ensure transparency and clarity, please carefully review our refund policy below:

Refund Eligibility:

Refunds are only available for products that are unused and uninstalled.
To qualify for a refund, the product must be returned in its original packaging and in the same condition as it was received.
Products that have been installed, used, or altered in any way are not eligible for a refund.

Non-Refundable Items:

Any product that has been installed is considered final sale and cannot be returned or refunded.
Customized products or special-order items are non-refundable.
Shipping fees are non-refundable unless the return is due to a mistake or defect on our part.

Refund Process:

To initiate a return, please contact our Customer Service team at info@360securityuk.com within 14 days of receiving your product. Include your full name, postcode, and reason for return.
Once your return is approved, we will provide you with return instructions.
Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.

Return Shipping:

Customers are responsible for covering the return shipping costs unless the return is due to a defective product or an error in the order.
We recommend using a trackable shipping service or purchasing shipping insurance for returned items, as we cannot guarantee receipt of your returned product.

Damaged or Defective Products:

If you receive a product that is damaged or defective, please contact us immediately. We will work with you to replace the item or offer a refund if necessary.

Important Notes:

Products that show signs of installation or use are not eligible for refunds or exchanges.
Refunds will only be issued to the original method of payment used for the purchase.
This refund policy applies only to purchases made directly from 360 Security.

If you have any questions or concerns about our refund policy, please feel free to reach out to our Customer Service team at info@360securityuk.com.